XC Shop FAQs

Cross-Country-Cap-850

What’s changed?
In October 2018 we updated the XC Shop to make it cleaner, more accessible and so it works properly on mobiles and tablets too. We hope you like it.

I had an account with the old XC Shop – will it work on the new website?
No. The old system has been archived along with all the old account and customer details. By law we have to keep this information for tax and business purposes, but it is no longer online or accessible through the internet.

Do I need to set up a new account?
You can order through XC Shop without making an account, but if you had an old account and want to open a new one, then yes, you will need to open a new one. It’s the same as opening any account online: you need to enter a username and password and the details requested. You can open a new account here. Setting up an account is a good idea as it allows you to track your orders.

What about my order history from the old XC Shop?
It’s been archived. If you would like to have it, please email us at office@xcmag.com with your name and email address and we will send it to you within 14 days.

What about my payment data?
We don’t have it and we never have had it. All payments on XC Shop are handled by third parties – WorldPay or PayPal. We never keep credit card or payment data. For more on our data policy across our website take a look here.

I have a subscription account for Cross Country magazine, will that still work?
Yes. The two accounts are un-related.

What can I buy through XC Shop?
Paragliding, paramotoring and hang gliding books, training DVDs, pilot wear like hoodies and T-shirts, the XC Pee System, magnetic GoPro camera mounts, Cross Country caps. Take a look!

Who is behind XC Shop?
XC Shop is part of Cross Country Magazine, an international free-flight magazine established in 1988.

What is the best way to get in touch?
Email us at office@xcmag.com, or ring us on +44 1273 256 090.

How do I get refund or return something?
Please see our Returns Policy here, and follow the instructions.

I’m a free flight business – how do I become a Trade dealer?
We’d love to hear from you and can offer good terms. Please get in touch with Verity Sowden at advertising@xcmag.com, or ring us on +44 1273 256 090.

I’m a blogger, podcaster, social media influencer or Tucker Gott, have you got an affiliate scheme?
It’s coming soon. Drop us a line at office@xcmag.com with ‘Affiliate’ in the subject line and we will get in touch with you as soon as it goes live.