Shop FAQs



What about my payment data?
All payments on  are handled by third parties – WorldPay or PayPal. We never keep credit card or payment data. For more on our data policy across our website take a look here.

Who is behind
Our shop is part of Cross Country Magazine, an international free-flight magazine established in 1988.

What is the best way to get in touch?
Email us at, or ring us on +44 1273 256 090.

How do I get refund or return something?
Please see our Returns Policy here, and follow the instructions.

I’m a free flight business – how do I become a Trade dealer?
We’d love to hear from you and can offer good terms. Please get in touch with Verity Sowden at

I’m a blogger, podcaster, social media influencer or Tucker Gott, have you got an affiliate scheme?
Drop us a line at with ‘Affiliate’ in the subject line and we’ll get back to you!